The Cutting Edge

I was not surprised by your reporter's comment that Hawaiian Airlines does not return calls (see Sustained Drop in Japanese Visitors Has Befuddled Hawaiian Tourism Officials At a Loss, Page One April 18, 2011). Earlier this year we had a less than happy experience with them. Our hopes to fly to Honolulu were dashed because we could not get solid information about flights and charges. Their operators are very courteous but their English can hardly be understood, and every time we called, we got a different answer. By the time we finally figured things out, the fairs had zoomed. So as wonderful as their in-air service is reputed to be, Hawaiian has a long way to go if people are put off before every stepping on the aircraft.