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Online Banking

BBT Apologizes for Broken Online Banking Site

September 12th 2007

BBT Online Service Unavailable
BBT'S broken website notice

BBT is still struggling to bring its online service back to full functionality and cope with outraged consumer backlash. Shortly after the bank "improved" its online software on August 3, 2007 to make it “safer, faster, and more convenient for you,” the website slowed to a crawl, lost and duplicated transactions, clobbered integrated customer financial management software such as Quicken, and in many cases became completely inaccessible. The problems were first reported exclusively by The Cutting Edge. Online function problems heightened during late August and by Labor Day the BBT site became completely inaccessible for many customers during most business hours. In early September, patches and fixes were installed, but problems have persisted so the company has been forced to post a prominent apology on its logon page.

“Recently, you may have experienced slow response times while accessing BB&T OnLine banking.” The statement reads, adding, “Over the past several days, you may also have been unable to log on to BB&T OnLine at different times. We understand this may have made it difficult for you to access your accounts and schedule your bill payments. We sincerely apologize for any inconvenience this may have caused you. Please know that our technicians are working diligently to expedite a solution. Our goal at BB&T OnLine is to provide you with the Perfect Client Experience for every online interaction. We know we have fallen short of this promise and want to assure you that we are doing everything we can to correct this problem. Thank you for your patience as we work to resolve our performance issues and restore your confidence in BB&T OnLine.”

 


Online Banking

BBT Online Banking Groans and Help Elusive as E-Banking Expands

September 2nd 2007

BBT Online Service Unavailable

BBT customers have been groaning recently over BBT's overtaxed and sometimes dysfunctional online banking website. The website was inaccessible for several days at the end of August, and the first days of September after the Labor Day weekend, especially in the morning when more people tend to log on. System burps and stutters caused some linked Quicken money management programs to record false double payments created by the overtaxed BBT online site. Attempts to reach the company’s much touted “24x7” online banking help line to correct problems were fruitless. Not a few customers gave up after multiple 30-minute and 45-minute hold sessions hearing the same tedious on-hold messages. Worse, BBT’s online Quicken assistance does not even operate on the weekends when most people often need such help managing their personal finances. Anxious branch officers trying to help their customers straighten out glitches were subjected to the same frustration since they were calling the same BBT toll-free number. At press time, the website was back to normal with some of the glitches resolvable by manually deleting false Quicken entries, and re-entering the needed BBT information. But the web meltdown was a warning sign that with the explosion in online banking, driven both by personal convenience and the banking industry’s growing insistence on paperless relationships, more meltdowns can be expected from BBT and others.

Tech and Israel

Oracle Billionaire Pledges $500,000 to Embattled Israeli Town

August 17th 2007

Science - Larry Ellison
Larry Ellison

Avi Sulimany didn’t know he was talking to Larry Ellison. He didn’t even know who Larry Ellison was.

But after a cursory, two-minute conversation about rockets targeting the southern Israeli town of Sderot, Ellison promised Sulimany $500,000 to reinforce the Community Center of Sderot against those attacks. The two shook hands and parted company. Sulimany is the director of the center of Sderot, which has suffered daily rocket attacks fired from Gaza for seven years. Ellison, of course, is the well-known head of Redwood Shores-based Oracle Corp., and one of the world’s 15 richest men. He was born to a teenage Jewish mother and grew up on the South Side of Chicago with relatives.

After viewing shrapnel left from Kassam rockets, Ellison — on a Sderot visit arranged by the Ministry of Foreign Affairs and flanked by dignitaries including Israel Foreign Minister Tzipi Livni and Rep. Tom Lantos (D-San Mateo) — walked into a community center on Thursday, Aug. 9. Sulimany mistook Ellison for “the head of the U.S. Congress’ foreign affairs committee” — that would be Lantos, actually — and introduced himself. He told Ellison how a number of popular Israeli bands hail from Sderot, including Teapacks, the Israeli representative at the Eurovision song contest (and past performers at Israel in the Gardens).

He then pressed a CD into Ellison’s hand. It was a compilation of Sderot teenagers who were singing their own compositions about the recent war and rocket attacks. Almost as an afterthought, Sulimany added, “But these kids have a problem.” Read more ..


Genetically Modified Food

Unmasking the FDA's Policy on Cloned Food

August 12th 2007

Science - Mouse in Beaker

The FDA is still considering whether to allow meat and milk from cloned animals into America’s food chain, without so much as a warning label. Polls show that Americans oppose cloned foods 3 to 1, and the livestock and dairy industries have repeatedly said that cloned hotdogs and milkshakes make little business sense. Neverthless, the push for cloned livestock has been insistent for years.

In 2003, approval was said to be six months away; that didn’t happen, presumably because of fears of public outrage, but the public relations campaign continued. At the very end of 2006, a long-awaited draft “Risk Assessment” was published, inspiring a flurry of ill-informed puff pieces intended to legitimize the technology. That failed: the FDA received over 100,000 public comments, overwhelmingly opposed to food from cloned animals.

Officials then paused to consider their final decision. Some reports say that FDA approval will come later this year. Others suggest that it may take two years. The mainstream media seems to accept that it’s only a matter of time, no matter what the public wants – and no matter what the real scientific evidence is.

A scathing report by the Center for Food Safety (CFS) exposed embarrassing if not crippling inadequacies in the data the FDA used to suggest that cloned food is safe. The CFS report showed there are no peer-reviewed safety studies on meat from cloned cows, pigs or goats, and only three inconclusive ones on milk; this suggests further study, not immediate approval. Even before that, the National Academies of Science – the government’s science advisors – articulated concerns that the processes for assessing cloned food safety are currently not up to par. Read more ..



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